Closing date: 12th January 2015

Lord’s Ground, the most famous cricket ground in the world, and owned by Marylebone Cricket Club (the Club), is an exceptional venue with a wealth of experience in delivering high quality hospitality, corporate and private events.

An exciting opportunity has arisen for an Operations Manager to operationally deliver all non-match related events at Lord’s including high profile events, dinners, conferences, weddings and receptions.  This role will also work closely with the Staffing Manager and the wider Catering Team to develop and train the casual workforce to the required standards of operation with a view to delivering excellence and offering an enhanced customer experience.

Additional core duties for this role include; management of the Club’s Long Room Champion programme, developed to deliver excellence in the Front of House Team; managing client tastings; liaising with the Kitchen team over menus and service style; and developing and maintain standard operating procedures for all venues in the Ground.   This role will also be required to deliver all operations within the agreed monthly forecast and budget.

Required skills and experience

The ideal candidate will be a proven function operator, with extensive experience of running high profile private dinners, conferences, weddings and receptions. For the right candidate this position could represent an opportunity for the first step into senior management.

Strong communication, presentation and interpersonal skills are also essential, as he or she will be interacting with a diverse range of people, internally and externally with the aim of establishing long-lasting relationships.  In addition, the ideal candidate will be customer service focussed with a strong track record of leading, managing and developing staff. 

Strong IT skills, especially Word, Excel and PowerPoint are essential, along with the ability to prioritise and organise workloads and work to often tight deadlines.  Significant flexibility is required for attendance on Major Match Days and working extended hours, including weekends, as required.  An interest in cricket is helpful but is not a prerequisite.

Please click here to view the full job description for this role.

Values and behaviours

In line with the Club’s Values, you will also demonstrate:

• A positive and proactive approach to all elements of the role
• Responsibility for your own actions and outputs
• Demonstrate respect and courtesy to all staff and visitors
• Promote teamwork by supporting others and sharing knowledge
• Deliver high quality work and service in a timely manner
• Skills and ability testing will form part of the selection process

Please submit your CV and a covering letter, stating salary expectations, for the attention of Amanda Forsey, Head of HR.

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